Education, Not Escalation

Some might believe that all Return Path does is open up tickets or call the mythical ISP batphone to “fix” something for a sender that the sender simply doesn’t like. That can’t be further from the truth. I know, since I’m the one that holds the key to the locked gate that leads down the dimly lit, long and winding cobblestone path to the ISPs.

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How To (or How Not To) Operate a Blacklist

A set of Best Practices for how to run a blacklist — or any other popular anti-spam service. These can also help mail system operators evaluate which blacklists they’d like to use.

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Mandatory Provision of Abuse Contact information

Guest author Udeme Ukutt tells us about a series of proposals introducing a mandatory “abuse contact” field for objects in global whoIS databases. This provides a more efficient way for abuse reports to reach the correct network contact.

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Canadian Anti-Spam Law: A Compliance Guide for Marketers

The Fighting Internet & Wireless Spam Act (FISA, Bill C-28) is wending it’s way through the legislative process in Canada.

Canada may be late to the game of anti-spam legislation, but their bill C-28 is a game-changer for bad senders and spammers.

In anticipation of the new law, Return Path partnered with Thindata 1:1…

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MAAWG Announces Best Practices for Feedback Loops

This week the Messaging Anti-Abuse Working Group (MAAWG) released their newest Best Common Practices (BCP) document, focused on complaint feedback loops. Complaint Feedback Loops provide a mechanism for ISPs and other mailbox providers to funnel spam complaints from their customers back to the sender of the message. While they were originally conceived as tools just for ISPs to use to identify abuse coming from their servers and networks, most ISPs that offer them today allow email marketers, publishers, and other senders to enroll, and those traditional bulk senders have made it standard practice to do so.

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